The 10 Wastes of Lean Customer value is determined by what they are willing to pay for. At its most simplistic, waste in the Lean context is any element in a process that isn’t adding value for the customer of that process. Value and waste are inextricably linked. Eliminating waste is a means to achieving
Organisations use Continuous improvement Programs as a way of identifying opportunities for streamlining work, reducing waste and variation in processes. Typically, methods such as Lean and Six Sigma, are used alongside or in addition to essential process driven improvements to find savings and growth opportunities. Unlike process driven improvements, for example, audit non-compliances, customer complaints and
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Why is it Important to Recognise Employees? The end of the year can be a hectic time for people in their personal and professional lives. In many organisations, teams are working to tight deadlines to complete seasonal orders, to close year-end financial accounts and reporting. Despite this frenzy of activity, most organisations have developed traditions
I was looking at some CI Leader (Continuous Improvement) job descriptions for vacancies advertised on LinkedIn recently. What struck me was the long list of bullet points that go with the job. The areas typically associated to these roles are Governance, Assessment, Compliance, Facilitation, Strategic Performance Management and Training and Coaching. Further expectations are in
Organisations that are serious about developing and sustaining their Continuous Improvement (CI) capabilities will use a defined set of training and mentoring processes. The aim of these systems is to ensure that everyone in the company can contribute effectively to improving the organisation’s processes and customer experience. Over the last few years there are two
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Based on the latest reports from the Intergovernmental Panel on Climate Change (IPCC), it’s clear that there’s no time to waste when it comes to reducing our carbon footprint. In order to be sustainable, businesses can no longer afford to operate using traditional methods. Actually, they need to become leaner and faster by reducing their
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