NO TIME TO WASTE · ISSUE 34 Your Inbox Is a Process Map You Haven’t Read Yet Every business has a process map hiding in plain sight. It’s in your inbox. In the questions your customers keep asking. In the chase-up emails, the repeated objections, the ‘where’s my…?’ messages that arrive every week. In manufacturing, […]
NO TIME TO WASTE · ISSUE 33 Why the best companies treasure their defects I was delighted to get the opportunity to visit Applied Concepts in Birr this week. This is a small engineering company owned by Mark Clendennen, who were struggling a few years ago. Mark signed Kevin Brady, hoping to bring his no-nonsense
NO TIME TO WASTE · ISSUE 32 “They Won’t Follow Instructions” — The Question Behind the Question I was asked a question by a client this week that I couldn’t quite answer on the spot: “What do you do when a team member won’t follow an instruction?” When I asked for the detail, the story
NO TIME TO WASTE · ISSUE 31 The 13-Month Payback: The ROI of a Lean Review Most organisations are too busy to stop and fix. It’s the most common reason we hear for delaying a Lean review. The work keeps coming. The team is stretched. There’s no time to step back. So the same processes
NO TIME TO WASTE · ISSUE 30 7.5 Hours to 3: Streamlining Our Own Lean Administration We teach Lean every week. We help clients map their processes, eliminate waste, and build standard work. But this month, we turned the lens on ourselves. The administration of our Lean Practitioner programme — from initial enquiry through to
NO TIME TO WASTE · ISSUE 28 When Does Learning Actually Occur? I was asked a question this week that stopped me: when does learning actually occur? Think about it. We send people on courses. We share articles. We run workshops. But how often does the learning stick? The uncomfortable truth is that learning doesn’t
