This category is about training programmes.
As the pandemic subsides, there has been some level of return to normal. Meetings and face-to-face interactions in offices and factories are now little different from what they were prior to 2020. One legacy is the paradigm shift to remote online lean training. Surveys suggest that office workers spend about 1.5 days in the office
Everyone in your organisation can contribute to improving the performance of the organisation and the client experience. “What gets measured, gets managed” True? If we measure our sales, will they improve? Accurate and understandable measurement is a first step. The question is whether measurement then drives behaviours In the right environment, encouraging a change in
How to Master Kaizen in 5 Easy Steps (Updated 2023) Kaizen is a Japanese word that means “continuous improvement.” In the world of business, there is a constant pursuit of improvement. Whether it’s improving productivity, reducing waste, or increasing profits, businesses are always looking for ways to get better. Kaizen is a methodology that emphasises
Team based games are the most effective way to enable organisations to experience the power of Lean. These learning experiences teach the concepts of Lean. But, they also enable team members to experience the human aspects of making work processes more effective. As Lean Experts and Practitioners we have traditionally relied on paper and card-based
ETAC Launch LeanTeams Virtual Training Solutions Read More »
Call Centre A recent engagement with a call centre client involved looking at the task of processing claims. Unfortunately, in Ireland, many claims in this particular sector are submitted on paper forms. Our task was to map the process of approving these claims. Consequently, this would involve looking at all Lean tools including Kanban &
Could the Absence of a Kanban System be Consuming your Cash? Read More »
The first step in any process improvement initiative is to define the problem or business opportunity. However, companies often complete this step far too quickly. In some cases, businesses try to find a rush to solution without really addressing the real issue. Lift Installation Paul was a recent case in point. Paul had just commenced a
