In 2020, McNally Joinery wanted to transform the business. They an Irish award winning family owned business. They have been in operation for over 40 years at Lusk, North County Dublin. The team of over 30 staff specialise in the manufacture of bespoke timber Staircases, Internal & External Doors, and Windows for the commercial and private market. Offering a complete […]
McNally Joinery Transform the Business Read More »
Call Centre A recent engagement with a call centre client involved looking at the task of processing claims. Unfortunately, in Ireland, many claims in this particular sector are submitted on paper forms. Our task was to map the process of approving these claims. Consequently, this would involve looking at all Lean tools including Kanban &
Could the Absence of a Kanban System be Consuming your Cash? Read More »
Volunteers A number of years ago, I was involved in setting up a local youth club. As a volunteer committee, we agreed to meet for one hour each week on a Wednesday at 8pm. But, we weren’t prepared for the work involved. This included policies, procedures, premises, insurance, Garda vetting and child protection training. Not
The Best Start to Problem Solving Read More »
The first step in any process improvement initiative is to define the problem or business opportunity. However, companies often complete this step far too quickly. In some cases, businesses try to find a rush to solution without really addressing the real issue. Lift Installation Paul was a recent case in point. Paul had just commenced a
The Rush to Solution Read More »
Imagine arriving late to a sporting event to see that there is no score on display. Everyone around you is confused as to the actual current score. Or imagine a sign telling you that the score will be posted as soon as possible after the game finishes. Would you lose interest in the game? Would the
Does Everyone Know the Score? Read More »
There is often a perceived ‘glass ceiling’ by frontline workers that presentations, meetings and systems are in the arena of management. In reality, many staff are uncomfortable in these areas. Recently, one of our programme participants was adamant from the outset that he would not be delivering a presentation in front of ‘strangers’. The concept
Presentations are for Managers Read More »