How can Lean Tools and Systems help keep up with customer demand and help improve your Customer Services (CS) Operations? One of the many challenges of running customer service teams and operations is that demands on a team can exceed its capacity. If you are lucky, your customers will be understanding and perhaps in the […]
How to Keep up with Customer Demand using Lean Tools and Systems Read More »
Organisations use Continuous improvement Programs as a way of identifying opportunities for streamlining work, reducing waste and variation in processes. Typically, methods such as Lean and Six Sigma, are used alongside or in addition to essential process driven improvements to find savings and growth opportunities. Unlike process driven improvements, for example, audit non-compliances, customer complaints and
How to Measure your Continuous Improvement Program Read More »
I was looking at some CI Leader (Continuous Improvement) job descriptions for vacancies advertised on LinkedIn recently. What struck me was the long list of bullet points that go with the job. The areas typically associated to these roles are Governance, Assessment, Compliance, Facilitation, Strategic Performance Management and Training and Coaching. Further expectations are in
Why Partner with External CI Trainers? Read More »
Organisations that are serious about developing and sustaining their Continuous Improvement (CI) capabilities will use a defined set of training and mentoring processes. The aim of these systems is to ensure that everyone in the company can contribute effectively to improving the organisation’s processes and customer experience. Over the last few years there are two
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Lean Business Pitfalls In today’s fast-paced business environment, lean management has become increasingly popular as companies strive to improve efficiency, reduce waste, and stay competitive. However, while lean principles can offer significant benefits, there are also common pitfalls that can derail your efforts. In this blog post, we’ll explore the 10 biggest lean business pitfalls
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LeanTeams are the partner of choice for organisations that see practical process improvement as part of what they do, who value people development, and value individual support to drive process excellence.