As many organisations progress in their lean journey, they start to look at how to can build quality into their process. In a traditional company, defects and errors are accepted as something that happens but can’t be prevented. It is quite common to see organisations adding inspection steps or asking people to be more careful […]
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How can Standard Work help you to sustain improvements? In our LeanTeams practice, we work as a business partner to many organisations as Continuous Improvement Trainers and Mentors. Our goal is to empower everyone in the organisation to think and work smarter. However, we frequently hear that improvements have not been ‘kept up’. Indeed, often
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Are Logbooks still Relevant in Pharmaceutical Organisations? Over last few years, we have been working as a business partner with pharmaceutical organisations as Continuous improvement trainers, coaches, and mentors. As such, we coach people at all levels of the organisation in how to apply Lean Thinking to achieve improvement. In many respects, the types of
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How can Lean Tools and Systems help keep up with customer demand and help improve your Customer Services (CS) Operations? One of the many challenges of running customer service teams and operations is that demands on a team can exceed its capacity. If you are lucky, your customers will be understanding and perhaps in the
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The 10 Wastes of Lean Customer value is determined by what they are willing to pay for. At its most simplistic, waste in the Lean context is any element in a process that isn’t adding value for the customer of that process. Value and waste are inextricably linked. Eliminating waste is a means to achieving
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Organisations use Continuous improvement Programs as a way of identifying opportunities for streamlining work, reducing waste and variation in processes. Typically, methods such as Lean and Six Sigma, are used alongside or in addition to essential process driven improvements to find savings and growth opportunities. Unlike process driven improvements, for example, audit non-compliances, customer complaints and
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