No Time To Waste

by LeanTeams

On Purpose: What is Lean culture really about?

The discussion on Lean thinking is often focused on productivity or tools. At its heart, Lean is about building a culture where problems are seen as opportunities, and everyone learns daily. Standard Work sets today’s best way — and our job is to improve it tomorrow.

The only thing of real importance that leaders do is to create and manage culture

Edgar H. Schein, Organisational Culture and Leadership (2010) Tweet

Try this:

Paul Akers uses the phrase "What bugs you" Ask any of your team: "Name one small thing that frustrates you that we could fix this week? Capture and celebrate these ideas.

On Process: Seeing your process through the eyes of the customer

It’s easy to get lost in our internal processes — but the only judge of a process is the user of the outputs of that process — the internal or external customer.

Walk the process from the customer’s view; delays, defects and frustrations become obvious.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos, interview in Inc. Magazine, 1999 Tweet

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On People: Why the foundation of Lean is built on people

Lean lives or dies by front-line engagement; behaviour beats posters.

You get what you tolerate.

Henry Cloud, Boundaries for Leaders (2013) Tweet

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