No Time To Waste
by LeanTeams
- On Purpose
- On Process
- On People
- Issue #13 — 12 NOV 2025 (2-min read)
On Purpose: Creating a Learning Organisation
A learning organisation develops people to develop services.
Make learning part of the job, not an add-on: Regular team meetings led by all team members keep the team engaged and challenged.
Daily 3s builds a routine to organise the work, clean to inspect and improve standards.
Track team improvements and share the learnings at the regular meetings—so knowledge compounds and the client experience becomes more consistent over time.
The organizations that will truly excel are those that discover how to tap people’s commitment and capacity to learn at all levels
Leader’s Task of the Week
“Learning Pulse” Capture the number of issues being raised and resolved.
On Process: Creating the environment for 'Stop and Fix'
Stopping to fix is how you go faster later.
Define clear triggers (safety, errors, missed standard, blocked work), empower anyone to “pull the cord”, and summon support to go see → contain → find cause → record the issue.
Issues are recorded at the point of occurrence – most issues can be resolved locally – some require escalation but all should be recorded.
This practice builds continuous improvement into daily routines.
Build quality in—stop....to fix problems
On People: Developing a team of 'Process Engineers'
Everyone is the current expert at their job—and improving the job is part of the job.
Use a skills matrix to see capability.
Coach with “ask-first” questions at the Gemba.
Recognise behaviours that surface issues early, run small tests, and update standards.
You’ll grow problem-solvers, not just task-doers.
The supervisor’s job is to get improvement from everyone, every day
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